Scheduling - Missed & Make-up shifts
If you are unable to work a shift, you need to let QP know and then choose a replacement shift anytime in the next week (following the steps below). One good thing about this is that we no longer have to find coverage for QP shifts amongst ourselves, although we can use the Humanity system to send requests to our co-workers and others.
Important: You can log in to QuestionPoint and monitor the Fresno State queue at any time. It will help cut down on the number of chat questions referred to other libraries and help us boost our answering percentage. However, monitoring the 24/7 Academic Cooperative queue is not allowed if it is not your scheduled shift.
Important: You can log in to QuestionPoint and monitor the Fresno State queue at any time. It will help cut down on the number of chat questions referred to other libraries and help us boost our answering percentage. However, monitoring the 24/7 Academic Cooperative queue is not allowed if it is not your scheduled shift.
Can't work a shift (ask for replacement coverage)
2) From the "Shift Planning" page (see top menu), you should see your upcoming shifts. Toggle through the calendar and then click on the the shift you can't work.
3) You should see the following pop-up. From there, click on "Can't Work" and "Release Shift."
4) You should then see the following message. Enter a reason in the box (e.g. "at a conference" or "campus closed" or just "can't work"). Click "Continue."
5) You will be asked to select co-workers to pick up the shift OR you can choose "select all" to email the request to everyone. If you want to ask Fresno State librarians first, you can search for Fresno State in the search box. Everyone you check will be sent an email request.
6) You will be sent a confirmation email stating "Shift Release Accepted." Then, everyone you checked will be sent an email request.
Additional Info: You can manage your requests or see what shifts are available to pick up from the "Shift Planning" page:
Additional Info: You can manage your requests or see what shifts are available to pick up from the "Shift Planning" page:
From your profile on the top right, you can add your profile photo and adjust your notification settings:
Work at another time (make up a missed shift or boost the library's contribution percentage)
1) After you log on to the main QP page, click on "Humanity Time Clock" from the left side menu. Go to the "Dashboard" tab and click on "Shifts Available."
2) Click "Request to Work" next to the shifts you want to work (shifts are listed in half-hour increments).